“I’m just a guy who runs a business, who happened to use your company to fix my A/C unit. Too many times we hear people complain at us, and only sometimes do the positive comments come our way.
I got home last night from being out of town, and my upstairs unit was not working. I Googled LV A/C companies, read some reviews, and ultimately called Rebel. A short 15 minutes later someone called me back and said that I would receive another call at 7:30 this morning. At 7:30, I received a call from Jen. I told her my issue, and she said a tech would be here in an hour and a half. Precisely an hour later, Allen showed up. He diagnosed the problem and we decided how to proceed. He replaced my compressor, and was done.
The overall response was ridiculously good. Every person I spoke to was awesome, and you should be proud to have such great people representing your company. I will refer Rebel because of my experience with your company. I know I shouldn’t be this happy having just spent $2,000, but it seemed insignificant because the great service I received.”
Please click here to view Joe’s letter of gratitude.