“We’ve been Rebel customers for the past five years. Your techs have been here every spring and fall during that time to check and tune-up our air conditioner and heating systems for the upcoming seasons. They have always been courteous and competent.
About two years ago when our system was eight years old, we called Rebel to see if we should replace our system at that time. Your receptionist put us through to you and we had a pleasant conversation as to the merits of replacing the system or not. You asked a number of questions about how the system was operating, and we told you that at the moment it seemed fine. You said that, in your opinion, we did not need a new system at that time and that we should wait until the system gave some indication of needing to be replaced. We thought it was incredibly honest of someone who makes much of his living selling systems to be so honest and forthright about not needing a new system right now.
A month ago, we decided that we now needed a new system. Rather than calling many dealers to compare prices and systems, we called you personally. You came up with a nice system from YORK at a sale price that met our needs perfectly. On top of that, you came out to our house with a tech and spent time measuring everything—including our attic where part of the system had to go. A few days later, your crew arrived and did a fine job installing the system and cleaning up after themselves. They were extremely pleasant and professional. The next day, you contacted us to make sure everything was fine.
It’s a pleasure doing business with you and your company, and we can recommend Rebel Refrigeration & Air Conditioning to others who need good A/C and heater service and products. Thanks and good luck.”
Please click here to view Steven & Deanna’s letter of gratitude.