1. We Will Be On Time!!! We guarantee your technician will arrive when we promised or the service call is free.
2. The Boldest Guarantee in town - Rebel's unmatched "FIXED RIGHT OR IT'S FREE" guarantee. Not many companies are confident enough in their work to offer complete satisfaction or your money back like Rebel Refrigeration. This means we guarantee, in writing, that for whatever reason you are not 100% satisfied with the repair we have provided, we will redo the repair ABSOLUTELY FREE or return every penny of your money. You, the customer, under no circumstances can lose with a company who has a guarantee like this.
3. You Never Have To Wonder Or Fear Who Will Show Up. Because crie is on the rise these days, you can never be too cautious as tom who is allowed into your home or business. We have the highest regard for you and your family's safety. Prior to being hired all of our technicians undergo drug testing, background checks, and are professionally trained for you and your family's safety.
4. Upfront, Straight Forward Pricing! You know the price before any work begins. Because we charge by the job and not by the hour, we are holding our own feet to the fire and not yours like most companies do. You should NEVER have to pay the price for slow or inefficient service. But that's exactly what tends to happen when you pay service technicians by the hour instead of by the job. Because we charge by the job, you never pay for slow or lazy technicians or for run-around time for parts and other materials, and because it's in our best interests to work as efficiently as possible, we stock our trucks with every imaginable tool and part, and train our technicians to do the job efficient l y and correctly the first time around. This pricing system is in contrast to time and material pricing systems where you suffer and the company is rewarded for having inexperienced or slow technicians.
5. 24/7 Emergency Service. Whether you call us at 2 pm or 2 am you'll talk to a real live person, not an answering machine. We have an entire oncall staff consisting of a supervisor, dispatcher, and team of technicians able to tend to your needs. Unfortunately there are many companies where your after hour call will be met with an answering machine or even worse ... doesn't even get answered. How would this make you feel if you had just invested a ton of money in a new air conditioner that wasn't working, it was 110 degrees outside, and you had the extended family arriv ing for the weekend, but your AC company was unresponsive? Frustrated to put it lightly. This will never happen by calling Rebel Refrigeration.
6. 1000's Of Parts On Our Service Vehicles. We bring a huge inventory right to your driveway. We never charge you to find a part, because 93% of the time it's right in our "Warehouse on Wheels".
7. 100% Family Owned And Operated Since 1995. No outside investors to please here. We are under no obligation to meet corporate sales quotas. Our focus is purely on providing great customer service and meeting customer's needs.